Cancellation Policy
Cancellations:
Cancellation by the Customer:
If unfortunately you have to cancel an order, please do so within 2 hours of placing the order by contacting us at 7349658633. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.
If you cancel your order before your product dispatched, we will refund minus 3.5% in total amount (adjusted towards payment gateway payment charges) in case of pre-paid order.
Refund Policy
Returns:
If the customer is unsatisfied with the product delivered then he/she needs to mail us at [email protected] or contact at 7349658633 within 2 days from the date of receiving the products.
Bank Refund – We refund the amount minus 5% in total amount (adjusted towards shipping & payment gateway payment charges) in your bank account within 7 working days.
If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand. Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.
In both the cases nammasolaar.com will arrange a pick-up from your place. Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund amount within 7 days. If however the return is found not eligible for refund, we will send the same back to you. In either scenario your return issue will be closed within 7 days of our receiving of the return package from you.
